Shipping Policy

Shipping policy

Pricing

All prices are quoted in US Dollars. Prices do not include delivery cost; these are shown in the final billing page and are added separately to the total order amount. Please refer to our delivery page for further details.

We reserve the right to amend the pricing without prior notice. Prices in your order request are confirmed when we send you an order confirmation email.

Payment process

We accept payment by Visa, MasterCard, Maestro, America Express and PayPal. We regret we do not accept payment by cash or check.

Please do not send any payment details to us by email as we cannot take responsibility or guarantee the security of any data sent by email. We will not be liable to you for any losses caused as a result of unauthorized access outside our control to the personal and transactional information you provide us when placing an order.

Order confirmation

We will automatically send an order confirmation email notifying the details of your order, you may wish to print or save the confirmation e-mail for your future reference. Receipt of your credit card details and debit of payments does not constitute our acceptance of your order. All orders for goods are accepted only once we send a delivery confirmation email informing you that the goods have been dispatched.

Although we aim to keep stock information up-to-date on the website, we still accept orders subject to availability. Where items have unexpectedly sold out or cannot for some reason be delivered we will contact you by email or telephone to inform you of this. You will have the choice to select an alternative item equivalent in price or you can take the opportunity to cancel all or part of your order. If for any reason we are unable to contact you on the personal details supplied by you, we will cancel and refund you this part of the order and process and dispatch the rest as usual.

Delivery

Tallgrass Animal Acupressure Resources will use all means possible to carry out our obligations within a reasonable length of time. We aim to dispatch all goods within one to three business days of sending your order confirmation email but in exceptional circumstances it may take up to five business days. Delivery charges vary by country and are calculated and displayed during the checkout process prior to payment being made. All orders are shipped by the United Postal Service or Global Priority mail.

Customs and duties

If your delivery address is outside the United States your ordered goods may be subject to import duties or taxes when they arrive in the country of delivery. Any customs, import duties or taxes payable in the customer's country are solely the responsibility of the customer. We will not refund any duties or taxes incurred if you decide to cancel your order or to return any goods to us for exchange or refund.

Ordering from the UK or EU

If you reside in the UK or EU, please view the Tallgrass UK site at: https://www.animalacupressure.co.uk/  Ordering direct from this site will insure the best shipping fees on our products. Contact: Heather Richardson @ heather@animalacupressure.co.uk for more information.

Cancellation and returns

You may cancel your order at any time after you have placed it and within three business days after the day the goods were received. Returned items should be in a good unused condition with all the original packaging and seals intact. If the product has been used we cannot accept a return. In the event that we decide to accept the return, the return will be subject to a restocking fee and the customer will incur the shipping costs.

How to cancel your order:

Contact us by email at tallgrass@animalacupressure.com or by telephoning 303-681-3030 within three days of receiving your goods.
Items together with the sales receipt should be secured within the box in which they were sent. Goods are to be posted USPS First Class at your own cost for return or exchange as required. You may also wish to insure any goods being returned and have their postage tracked/signed for, as we cannot be responsible for any items lost or damaged in transit back to us. Please send returns to:

Tallgrass Animal Acupressure Resources
12420 Blue Terrace Way
Castle Pines, CO  80108   USA

After we receive the goods and are happy with condition of return we will reimburse the order value or exchange as required. Unfortunately we cannot refund original delivery charges, and in the event of exchange we may require further payment to cover cost of re-delivery.

Damaged or incorrect goods

In the event of goods received being damaged in transit or the wrong items were shipped please inform us immediately and we will arrange for the correct item/replacement to be sent to you.